Looking for my next
to make a change.
Using research & service design.
This is me
In a nutshell, I'm a design thinker, with both experience and passion for service design, research, ethnography, design thinking, innovation, consumer insights and user centered design within a business focus. I would describe myself as a service designer (t-shaped person) with a core focus on research and strategy.
In my personal life I'm passionate about travel, running and photography.
Ethnography UX / User Research Design documentary film making Organisational change Service Design
I use design research to help organisations self-reflect, identify gaps in the market, and improve customer journeys through actionable recommendations that will build a better culture and improve products.
My core area of expertise is in Design Research, particularly relating to digital products and services, however I feel comfortable working across strategy, design and research in a business context.
Methodologies & tools I've used
UX & Usability Testing, Card Sorting, Customer Journeys, Persona Development, Wireframing, Focus Groups, Interviews, Vox Pops, Ethnography, Photography & Videography, Video Editing, Research documentaries & videos, Research Management, Cultural Analysis, Communication strategy, Questionnaire design
I recently completed a course at General Assembly in Product Management, and I am a certified Scrum Product Owner. Apart from that I have a degree in Marketing & Communication, with a variety of training in research.
A small selection of projects I've worked on.