Looking for my next
opportunity
to make a change.
Using design research.

This is me

In a nutshell, I'm a design thinker, with both experience and passion for service design, research, ethnography, design thinking, innovation, consumer insights and user centered design within a business focus. I would describe myself as a service designer (t-shaped person) with a core focus on research and strategy.

In my personal life I'm passionate about travel, running and photography.

Design  Thinking 
Ethnography 

 User Research  Documentary film making    Organisational change  Service Design

I use design research to help organisations self-reflect, identify gaps in the market, and improve customer journeys  through actionable recommendations that will build a better culture and improve products.

My Skills

My core area of expertise is in Design Research, particularly relating to digital products and services, however I feel comfortable working across strategy, design and research in a business context.

Methodologies & tools I've used

UX & Usability Testing, Card Sorting, Customer Journeys, Persona Development, Wireframing, Focus Groups, Interviews, Vox Pops, Ethnography, Photography & Videography, Video Editing, Research documentaries & videos, Research Management, Cultural Analysis, Communication strategy, Questionnaire design

Education

I recently completed a course at General Assembly in Product Management, and I am a certified Scrum Product Owner. Apart from that I have a degree in Marketing & Communication, with a variety of training in research.

Clients &

Collaborations

A small selection of projects I've worked on.

 

Recent Blog Posts

© 2019 by Richard Hewitt.